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Trust & Safety

Trust framework

Families need proof before they need a pitch.

Every companion must be verified and trained before assignment. The customer sees who is coming and why they can be trusted.

1. Aadhaar verification

Identity checked before companion activation via UIDAI / Digilocker API integration.

2. Police verification

Conducted in partnership with AuthBridge (India's leading verification partner).

3. Address verification

Current residential address and family emergency contacts physically verified.

4. Photo verification

Customer receives a recognizable companion profile with recent photo.

5. Training completion

Etiquette, hospital navigation, patient coordination, and central dispatcher training.

6. Final background check

AuthBridge screening and continuous checks completed before assignment.

Our Companions

Meet our verified companions.

We believe in full transparency. Here are examples of active companions. Click a card to view their full verified profile and credentials.

Photo of companion Priya Sharma
Priya Sharma4.9(82)
Cardiology coordination, patient navigation, post-consultation discharge procedures.
Hindi, English, Punjabi
Police Verified

"I ensure that the patient feels like they have family alongside them at every stage of the hospital day."

Photo of companion Anil Kumar
Anil Kumar4.8(120)
Orthopedics
Police Verified
Photo of companion Sarah Mathews
Sarah Mathews4.9(65)
General Care
Police Verified

*Note: Profiles shown above are simulated examples representing our standard companion backgrounds and specialties.

Family Trust

Real experiences from Caresy families.

"My father had a cardiology checkup at Max Hospital. Priya was amazing—she handled all the queueing, updated me when he met the doctor, and got his medicines. I didn't have to take leave from work."

Aditi R., NoidaFather visited Max Hospital

"Caresy is a lifesaver. Being in Bengaluru, I was constantly anxious about my mother's monthly hospital runs in Greater Noida. The live updates make me feel like I am right there with her."

Rajesh K., BengaluruMother visited Sharda Hospital
5,000+Visits Completed
1,200+Companions Verified
4.9/5Family Rating
100%Aadhaar & Police Screened
As Featured In
The Times of IndiaYourStoryTechSparks
Live Operations Status

Dispatcher Desk: Active

Estimated urgent callback time is 5 minutes. There are currently 6 verified companions online in your area.

Request Same-Day DispatchSchedule planned visit

Service boundaries

Caresy companions are not doctors or nurses.

They do not give medical advice, interpret diagnosis, recommend medicines, or make independent medical decisions.

Emergency SOP

When the patient's condition worsens.

  1. Contact the emergency contact.
  2. Contact the Caresy operations team.
  3. Follow the hospital emergency process.

Reassurance before booking

See the companion profile before the visit begins.

Photo, name, contact number, experience, languages, rating, and verification status are shared after assignment.

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